Frequently Asked Question (FAQ)
The Nepal Electricity Authority (NEA) is the state-owned utility responsible for generating, transmitting, and distributing electricity across Nepal. It manages the national power grid, undertakes major hydroelectric projects, and handles billing and customer service for electricity consumers nationwide.
You can apply by submitting a completed application form with required documents (citizenship proof, land ownership papers, or rental agreement) at your nearest NEA regional or sub-divisional office. You can download the form from the NEA website's "Services" section.
NEA has a progressive tariff structure that varies for domestic, commercial, and industrial use. Domestic rates increase with higher consumption slabs. For the latest official tariff sheet, please visit the "Tariff" section on the NEA website.
You can pay your bill via NEA counters, designated banks, online banking (connectIPS), mobile banking, and digital wallets like eSewa and Khalti. You'll need your 10-digit consumer number.
Report outages by calling the toll-free customer service number 1167 or contacting your local NEA distribution center. Information on scheduled maintenance is posted on the NEA website's news section and official social media pages.
Nepal has achieved a surplus during the wet season and exports electricity to India. However, limited imports may occur during the peak dry winter season. NEA's focus is on building reservoir projects for year-round self-sufficiency.
NEA runs rigorous campaigns to reduce technical and non-technical (theft) losses by modernizing infrastructure, replacing old meters, and taking legal action against illegal connections. This improves financial stability and service quality.
NEA announces vacancies for engineers, officers, and technicians through open competition. All vacancy notices are published on the NEA website's homepage or "Career" section. Applications are usually submitted online as per the specific notice.
Yes, NEA has a net metering policy. You can install solar panels, use the electricity, and feed excess power back into the grid. You will receive credit on your bill. Apply through your local NEA office after meeting the technical requirements.
Official documents like annual reports, financial statements, and key statistics (generation, demand) are available in the "Reports" or "Publications" section of the NEA website for public access and transparency.